The Oshakati Pharmacy Group is committed to providing our customers with the best possible service. To that end, we are pleased to announce that we have installed a Robotic Dispensing Unit at Oshakati Pharmacy. It is the first in the Republic of Namibia.
It is the use of a robot to retrieve medication to be dispensed by the pharmacist. With robotic dispensing, the medicines are delivered to the pharmacist’s workstation as opposed to the pharmacist having to collect it from where it is stored. It is accurate and fast.
After a pharmacist enters the prescription information into the computer, it then sent to the robot. The robot uses scanners to read the barcodes on the medication and picks each item to deliver directly to the pharmacist.
This state of the art equipment has been able to improve our customer services in a number of ways:
- Assuring accuracy—the dispensing robot is reliable and avoids potential human selecting errors;
- Increase in efficiency— using the dispensing robot, the pharmacist is now able to dispense medicines much faster and thereby reducing patients’ waiting time;
- Pharmacist’s time has been saved and freed to concentrate on clinical oriented tasks such as patient counselling and advice.